One of the most pressing questions for new customers is, “How does Onboarding work?”

Understandably so, provisioning your service is the critical first step toward integrating our new customers, and needs to be handled with precision. Our senior engineers outline a project plan and implementation schedule designed to have you up and running as quickly and seamlessly as possible. Our goal is to provide exceptional, personalized service throughout every step of the onboarding process, developing the foundation for a dependable and long lasting business relationship.

Expect The Best from Decian Provisioning Process

  • Dedicated Senior Engineer throughout the onboarding process
  • Automated Workflow Management for fast & efficient implementation
  • Scheduled Communication Calls for Introduction, Updates & Transition to Support
  • 10 Day Interval Installation Time Frame
  • Initial Network Assessment identifying potential vulnerabilities, threats, and risk with recommended solutions for remediation of each

Taking Customer Satisfaction to the Next Level

More than installation, provisioning is an opportunity to build your trust. Decian is committed to your 100% satisfaction. To ensure your business success, we provide our customers with a full consultation of your existing IT infrastructure from an experienced Senior Engineer. This consultation provides insightful information about current IT status immediately; verifying the right solution to maximize your network performance.